JustAnswer (then entitled "ExpertAsk") was founded in 2003 by CEO Andy Kurtzig. The idea came up when he and his wife were expecting their first child. Kurtzig discovered that he had difficulty answering his doctor's questions outside of the scheduled appointments. Kurtzig decided to create a website where people could ask questions 24 hours a day and receive answers from doctors and other experts.
The website works by letting users ask questions 24 hours a day and receive answers from doctors and other experts. Users must sign up for an account and place a good faith deposit in the amount of their choice that can be paid to the person who answers the question. If users are satisfied with the answer, they can give a positive assessment and the expert will receive part of the deposit, as determined by the current JustAnswer Terms of Service and Expert Agreement. If the user is not satisfied, he has the option to find another answer or to receive a refund. If the user fails to give a positive assessment and does not request a refund within 30 days from the date the answer was received, the expert will not receive anything for the answer and JustAnswer retains 100% of the deposit. The duration of the response time will vary depending on "how honest Experts believe the price offered is (compared to the complexity of demand and the speed that is required). The site also offers live chat.
In 2004 the company changed its name to JustAnswer and later established a headquarters in the basement of a chapel in the San Francisco Presidio, a park and a former military base in Northern California. JustAnswer has offices in multiple countries, offers services in multiple languages and is included in a Google Case Study that focuses on how it used Google Adwords to help consumers and that was given the status of several important inventions.
In 2012, the company received another $ 25 million in funding from Glynn Capital and Charles Schwab, who also became members of the company's board of directors.
In 2015, the company published an article announcing a 'quality check' to the expert community. The audit "assessed and evaluated more than 3,000 randomly selected questions from more than 200 high-volume experts" for the following qualities: a profile picture; expert bio; spelling and grammar; responsiveness; clues and empathy; correct language; clarity & detail; etiquette. These are features that they consider that customers value the most. LEARN MORE